Sysco Guest Supply

Vocollect Voice® Delivers the Goods.

Founded in 1979, Sysco Guest Supply is owned by Sysco Corporation, the global leader in selling, marketing and distributing food products to restaurants, healthcare and educational facilities, lodging establishments and other customers that prepare meals away from home.

Headquartered in Monmouth Junction, New Jersey, Sysco Guest Supply is the largest full-service provider of personal care amenity programs and room accessories to the lodging industry. The company services virtually every large hotel worldwide.

And today, Sysco Guest Supply uses Vocollect Voice to help deliver on its promise to deliver good things to its customers.

The Challenge

Just-in-time deliveries to hotels amid peak volume demands

The company’s key strategic business challenge is dealing with extreme peak volumes the first week of every month and during summer holidays. In the distribution side of the business, dealing with these peak times – particularly a fluctuating order velocity and the need for correct orders – is pivotal. But this is compounded by other needs. 

Typically, hotels have virtually no floor space to accommodate storing amenities; they rely on Sysco Guest Supply to manage their inventory in a just-in-time fashion and send them what they need, when they need it. And, like so many other companies, there is an ever-present need to do more with less. All of this has made Vocollect Voice a natural fit.

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