Sustaining a Successful Voice Deployment
Yesterday’s tired approaches are simply inadequate for today’s world where supply chain organizations are struggling mightily to squeeze as much profit and performance out of their operations as possible. These overwhelming expectations create many challenges – and opportunities – for DC/warehouse leaders. Their ability to inspire and enable their workforces to achieve peak performance gets tested on an hourly basis.
Part of this leadership dynamic is helping workers to understand and embrace the technological changes that come into their work environment. Experience shows that companies receive the greatest payback from their technology investments when they carefully consider the impact these systems will have on the end users – front-line distribution center (DC) and warehouse employees – and plan for potential issues before a technology initiative goes live. These best practices are ideal to employ when implementing a voice system in a DC/warehouse operation.
As part of Vocollect’s ongoing white paper series on best practices for achieving successful voice deployments, this paper summarizes the insights and best practices gained from thousands of implementations worldwide over the past 20 years.