Vocollect Voice Helps GENCO ATC Save Its Customers Millions of Dollars Annually Through Leaner, Streamlined Distribution Operations

PITTSBURGH (November 17, 2011) – Vocollect, a business unit of Intermec, Inc. (NYSE:IN) and the world leader in voice-centric solutions for mobile workers, together with business process optimization partner Speech Interface Design, today announced that third-party logistics customer GENCO ATC’s deployment of Vocollect Voice for customers across six key industries has resulted in some companies documenting over one million dollars in savings annually and double-digit improvements in productivity and accuracy.

GENCO ATC is the second largest third-party logistics company in North America, distributing product on a daily basis through customer distribution operations in the specialty retail, grocery, medical devices, mass merchandise and automotive parts and supplies markets.  The company has more than 37 million square feet of distribution space under management in the United States and Canada.

In such a broad-scale third-party logistics operation, the flexibility and breadth of Vocollect Voice solutions allow GENCO ATC to deliver enormous value to its customers. The deployment of voice into eight GENCO ATC customers’ distribution operations has encompassed full pallet, layer, case pick-to-pallet, pick-to-conveyor, pick-to-tote, pallet-build, and non-conveyable item picking applications. 


“Vocollect Voice has helped us provide significant bottom-line payback to our customers. It works well across multiple industries, with a flexibility and scalability that helps us easily integrate the solution with many different customer warehouse management systems,” said Crystal Welker, director of solutions design and continuous improvement, GENCO ATC.

“With our company’s Lean initiative, we are especially pleased that Vocollect Voice has helped us help our customers save hundreds of thousands, and even millions, of dollars every year with improved performance and waste reductions,” continued Welker. “We have a variety of other Vocollect Voice deployments planned that will be coordinated with an existing customer WMS upgrade. A number of our customers using Vocollect Voice for picking are also looking to extend voice to additional workflows.”

“Working with GENCO ATC across its diverse clientele, each with unique business processes and functionality requirements, has afforded us the opportunity to deliver a variety of dramatic operational improvements with Vocollect Voice,” said Ahmed Reza, president, Speech Interface Design.

“We are proud to have helped GENCO ATC realize significant cost savings for its customers,” said Gary Glessner, vice president – Americas sales, Vocollect. “Companies with Lean initiatives should note all of the benefits that GENCO ATC has achieved for its customers through the application of Vocollect Voice to a variety of distribution center environments and workflows.” 

About Vocollect
Vocollect, a business unit of Intermec, Inc. (NYSE:IN), is the leader in creating and providing voice-centric solutions for mobile workers in distribution and warehouse environments worldwide. The speech recognition software and extreme recognition accuracy of in-vocabulary speech helps customers achieve a higher level of business performance through voice. Every day over 350,000 workers worldwide use Vocollect’s comprehensive voice solutions to distribute more than $3.5 billion in goods from distribution centers and warehouses to customer locations. A global team of over 2,000 supply chain reseller and channel partner experts supports Vocollect Voice offerings. Vocollect VoiceWorld Suite integrates with all major WMS and ERP systems, including solutions from SAP AG, and supports the industry’s leading mobile computing devices. For more information, visit www.vocollect.com. Vocollect®, Vocollect Voice® and Vocollect VoiceWorld Suite™ are trademarks of Intermec IP Corp. All rights reserved.

About Intermec
Intermec Inc. (NYSE:IN) develops and integrates products, services and technologies that identify, track and manage supply chain assets and information. Core technologies include rugged mobile computing and data collection systems, bar code printers, label media, and RFID. The company’s products and services are used by customers in many industries worldwide to improve the productivity, quality and responsiveness of business operations. For more information about Intermec, visit www.intermec.com or call 800-347-2636.

About Speech Interface Design
Speech Interface Design (SID), founded in Pittsburgh, PA in 1993, provides business process optimization solutions for distribution centers and manufacturing facilities. SID specializes in Vocollect Voice® solutions and offers Business Process Optimization Assessments, development of Custom Systems Solutions, and complete Professional Services Implementations. As a resolution to their business challenges, SID’s offerings are deployed by successful supply chain management customers in the US and Canada utilizing a collaborative, client-specific approach. The resulting cost reductions and business process improvements impact customers’ operations for measurable bottom-line results. For more information about Speech Interface Design, call +1.412.323.1135 or visit www.speech-interface.com.

About GENCO ATC
GENCO ATC is North America’s second largest and a Global Top 25 third-party logistics provider, the leading logistics provider to the consumer electronics industry and a recognized leader in reverse logistics. GENCO ATC manages more than 120 operations and 37 million square feet of warehouse space throughout North America. GENCO ATC’s diverse range of customers include many Fortune 500 companies in the high tech, consumer product goods, retail, healthcare and automotive markets and the federal government. GENCO ATC’s complete range of solutions include inbound logistics, warehousing and distribution, fulfillment, packaging and kitting, transportation management, systems integration, returns processing and disposition, test, repair, refurbishment, product remarketing and recycling.  For more information, visit www.genco.com or call 800-378-9671.