Buffalo Hospital Supply

Vocollect Voice® keeps Buffalo Hospital Supply distribution operations flexible and competitive

Founded in 1977 and based in Buffalo, New York, Buffalo Hospital Supply (BHS) is a leading distributor of national brand-name medical/surgical supplies to healthcare organizations across New York State and Northwestern Pennsylvania. The company serves more than 500 regionally-located hospitals, skilled nursing facilities, home health, durable medical, and pain management organizations. As one of Western New York’s Top Private Companies, BHS remains one of the region’s top independent, family-owned, medical supply distribution companies.

Today the company operates a single 147,000 square foot distribution center (DC), housing approximately 16,400 SKUs, with 45 full-time employees using voice for tote- and case-picking. BHS distributes orders 24/7/365, with two shifts Monday-Friday and one each on Saturday and Sunday. On a daily basis, BHS processes approximately 4,000 lines, or 10,000 containers of medical supplies shipped on a dedicated fleet of trucks serviced by Ryder Integrated Logistics. Its dedication to continuous improvement on service and delivery to meet ever-changing customer needs is the very linchpin of the business.

The Challenge

Staying price-competitive without sacrificing service

Operating in an extremely competitive arena that pits BHS against much larger companies, staying price-competitive without sacrificing service has always been a critical business goal. Using the most advanced technology solutions possible to support customer requirements has always been a priority for the company. Its high growth pace made it difficult to maintain stock using a primarily paper-based distribution process. In addition, inventory control was time-consuming and required additional permanent and temporary staff to complete tasks. Limited visibility to product movement within the DC forced the company to maintain increased inventory to ensure high service levels. However, as BHS experienced decreased order accuracy, lower service levels and higher operational costs, something had to change, and change fast.

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