Associated Grocers of New England

AG New England was founded in 1946 by a small, enterprising group of independent grocers drawn together to combine their buying power. Over the past 60-plus years, Associated Grocers of New England, Inc., has grown to become a formidable resource, providing the products, programs, services, technologies and innovative solutions Independent Retailers need to best assure their future success.

AGNE, which is based in Manchester, N.H., is a privately held grocery wholesaler serving six New England states and parts of New York — a total of more than 450 stores. Each day AGNE ships over 50,000 full or partial cases. A high degree of accuracy and responsiveness are essential for serving AGNE’s customers, who depend on rapid, correct order shipments to keep their stores stocked properly.

The Challenge: Finding a Solution to Adapt To and Support Future Growth

In 2004, AGNE was housed in an aging facility and facing a steady increase in business, AGNE found it increasingly difficult to meet customers’ service demands. The co-op/wholesaler needed to update IT sys-tems to boost accuracy, improve productivity, and increase throughput. Equally important, it needed a solution that could adapt to and sup-port their future growth.

Improving operations was a strategic initiative for AGNE, which commits to same- or next-day delivery to customers that range from small mom-and-pop markets to supermarkets. Any solution being considered to improve AGNE’s operational performance would need to adapt to changing business requirements, including scaling to larger-volume operations, in order to ensure long-term protection for AGNE’s IT investment.

AGNE thoroughly investigated a variety of technology options and identified a wireless voice-directed distribution solution as the best for improving warehouse performance.

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